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Learn about managing your account settings, subscription, and payment and billing preferences.
See all articlesEverything you need to know about setting up and managing multi-location Stamps.com accounts.
See all articlesLearn about exporting your account data and the different types of reports you can access in Stamps.com.
See all articlesTroubleshooting guides for issues you could encounter while using the Stamps.com web app or PC software.
See all articlesHelp guides for the Stamps.com ecommerce features: connecting stores, importing and shipping orders, creating product records, and using automation!
See all articlesPopular Articles
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Hardware Setup
Connect & Use a USB Postal Scale
Stamps.com allows you to connect a postage scale so you can import accurate mailpiece weights when creating NetStamps, envelopes, and shipping labels. This article wi...
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Compare Rates
Compare Rates with Rate Advisor
Rate Advisor is the built-in tool for Stamps.com that helps you identify the best rate and service for every shipping label you create. You can instantly compare rate...
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Mailing with Stamps
Printing NetStamps
NetStamps are the official USPS solution for printing postage stamps from Stamps.com to use on postcards and letters. When printing USPS postage stamps from Stamps.co...
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Mailing Envelopes
Print & Mail Envelopes
With Stamps.com, you can print USPS postage directly onto envelopes instead of using NetStamps for letters you are mailing within the United States. When printing env...
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Shipping Packages
Create & Print Shipping Labels
With Stamps.com, you can create and print both domestic and international shipping labels using any of our available carriers: USPS, UPS, DHL Express, and GlobalPost....
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Mailing & Shipping Settings
Common Settings
In the Stamps.com Online settings screen, Common Settings let you configure options in your account, including Label Customization, Service Options, Carriers, and Shi...
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USPS
USPS Rate Changes 2024
Shipping carriers routinely update their products, services, and rates—typically at the start and midpoint of each year. To help you navigate these changes, this arti...
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GlobalPost
GlobalPost from Stamps.com
GlobalPost is an affordable way to send international packages to more than 220 countries*. You can ship packages that weigh less than 4.4 lbs using Economy and packa...
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UPS
UPS from Stamps.com
UPS offers reliable, fast delivery for shipments anywhere in the US and exceptional shipping services to over 200 countries. With Stamps.com you can access UPS servic...
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DHL Express
DHL Express from Stamps.com
DHL Express ships your international packages with speed and reliability to over 220 countries. Ship using DHL Express from your Stamps.com account and enjoy deep dis...
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Account Settings
Manage Shipping Addresses
Your Shipping Address, also known as your Origin Zip or Postal Meter Address, is the address you mail from. It is used to determine postage rates. If your location ch...
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Subscription
Change Your Account Service Plan
You can change your Stamps.com Service Plan to best suit your mailing and shipping needs at any time. To learn about what each plan has to offer, review the plan deta...
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Payments & Billing
Fund Your Account Balance
Your balance is a pre-funded account that pays for postage purchases, added package insurance, and any related post-shipment adjustments. Before purchasing postage, y...
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About Multi-Location Accounts
Funding an Enterprise Account
There are various payment method options available to fund an Enterprise Stamps account. Each payment method you can add will depend on your account permissions. Ther...
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Corporate Admins
Getting Started as a Corporate Admin
Once you've submitted your Multi Location (Enterprise) account form, our team will begin setting up your account. After you have been notified that your account is re...
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Location Admins
Getting Started as a Location Admin
Once your Corporate Admin has created your Location and assigned you as a Location Admin you will be able to set up your Location's specific settings. This guide give...
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Reporting
View & Download Reports
View and export your mailing history, expenses, and balances with Stamps.com's built-in reports. Exported reports are saved as a CSV (Comma Separated Value) file so t...
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Exports
Export Your Print History
Use Stamps.com's export feature to download your print history to a CSV (Comma Separated Value) file. This can be useful when you wish to open your print history in y...
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Label & Postage Issues
USPS Tracking Shows as Delivered Incorrectly
While it can be alarming to see a premature Delivered status on a package you have just printed a label for, it usually isn't cause for concern. This is common with U...
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Payment Issues
Handling Payment Errors
You may sometimes encounter an error related to your payment method. If your postage, service fee, or store payment is rejected, review the below list for the most co...
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Import & Manage Orders
Import Orders from a Store
Once you have connected a store to Stamps.com Online, you can set your store to automatically import orders. If you prefer to control when orders import, you can refr...
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Ship Orders
Ship Ecommerce Orders
Stamps.com accounts on the E-commerce plan and certain legacy plans can connect stores to import orders asd well as create manual orders. Your orders will appear in t...
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Ship Orders
Track Your Ecommerce Orders
You can easily track your ecommerce orders in Stamps.com. Tracking allows you to keep an eye on your package status and is a convenient, reliable way to inform your c...
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Products
Introduction to Products
The Product Catalog is Stamps.com's listing of all the items you sell online. These product records contain information necessary for shipping, including: Item SKU...
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Automation
Introduction to Automation
Automation allows you to reduce the number of manual steps you take in your workflow. Automation saves you time and resources and enhances accuracy and consistency. I...
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