Your balance is a pre-funded account that pays for postage purchases, added package insurance, and any related post-shipment adjustments.
Before purchasing postage, you want to ensure that your account's payment method is correct and that enough funds are in your balance to cover these purchases. This limits interruptions or errors in your shipping process
You can fund your Stamps.com account in two ways: manually or with auto-funding. A minimum purchase of $10 is required when adding funds to your account.
Follow the steps below to purchase funds manually or to auto-fund your account.
To add funds to your account manually:
Errors Adding Funds
You may encounter the following errors when attempting to manually purchase funds:
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Payment Processing Error: Verify that your payment method is correct and not expired. For more information on updating your payment details, visit Manage Your Payment Methods.
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If you determine the issue is not related to your payment method, please contact us for further assistance.
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Funding Limit Reached Error: Some accounts have a maximum funding limit. If you've reached this limit, you'll see an error when trying to add more funds.
To increase or remove your funding limit, please contact our support team at 1 (844) 522-7314 or click Start Chat on the error message to speak with a live agent. Live chat is available Monday–Friday, 8 AM to 8 PM CT.
To set your account to add funds automatically:
Online
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Click on the drop-down menu for your account balance and select Buy More.
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Select Auto-fund account in the Add Funds pop-up window.
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Check the box next to Automatically purchase. Then, set the amount and the level at which funds are added to your account, and click Save.
Congratulations. You have successfully set up automatic funding for your Stamps.com account.
PC Software
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Click Add Funds in the sidebar.
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Select Auto-Fund Account in the pop-up.
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Check the box next to Automatically purchase. Then, set the amount and the level at which funds are added to your account, and click Save.
Congratulations. You have successfully set up automatic funding for your Stamps.com account.
Congratulations. You have successfully set up automatic funding for your Stamps.com account.