Your balance is a pre-funded account that pays for postage purchases, added package insurance, and any related post-shipment adjustments.
Before purchasing postage, you want to ensure that your account's payment method is correct and that enough funds are in your balance to cover these purchases. This limits interruptions or errors in your shipping process
You can fund your Stamps.com account in two ways: manually or with auto-funding. A minimum purchase of $10 is required when adding funds to your account.
Follow the steps below to purchase funds manually or to auto-fund your account.
To add funds to your account manually:
Error Adding Funds
If you receive an error when you try to purchase funds manually, ensure that the payment method for the account is correct or has not expired. For more information, review our guide on updating your payment method.
In instances where the card and expiration date are current yet still declining, please get in touch with the card carrier for further assistance.
If you determine the issue is not related to your payment method, please contact us for further assistance.