Certain Stamps.com plans allow multiple user profiles within a single account. If your account is on a plan that supports having more than one user, you can go to your account User settings to add, edit, and remove the user profiles in the account. Managing users requires admin-level access for the logged-in user.
When you add new users to your account, they will receive an activation email. The new user can then log in to the account and set their user profile password.
To add users to your account:
Online
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Go to Settings and choose Manage Account.
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Go to Account Settings and choose Users. Then, click Add.
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Enter the details for this new user.
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Set the user's permissions:
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Role: Select the appropriate role for this user - User, Location Administrator, Regional Administrator, or Corporate Administrator. (Available options will depend on account type and subscription plan.)
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Add Funds: Gives permission to buy postage (payment method details are not visible to the user).
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View Reports: Gives permission to view reports.
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Buy Supplies: Gives permission to purchase supplies from the Stamps.com Store.
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Cost Codes:
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Choose Required to make adding Cost Codes to postage purchases mandatory for this user.
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Choose Editable by User to allow the user to create their own Cost Codes.
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Per Print Limit: Limits the maximum postage amount per print.
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Click Save when done, or Save & Add Another to add multiple users.
The new user(s) will receive an account activation email.
PC Software
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Go to Settings and choose Account.
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Select Users and click Add.
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Enter the details for this new user.
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Open User Settings to set the user permissions:
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Role: Select the appropriate role for this user - User, Location Administrator, Regional Administrator, or Corporate Administrator. (Available options will depend on account type and subscription plan.)
-
Add Funds: Gives permission to buy postage (payment method details are not visible to the user).
-
View Reports: Gives permission to view reports.
-
Buy Supplies: Gives permission to purchase supplies from the Stamps.com Store.
-
Cost Codes:
-
Choose Required to make adding Cost Codes to postage purchases mandatory for this user.
-
Choose Editable by User to allow the user to create their own Cost Codes.
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-
Per Print Limit: Limits the maximum postage amount per print.
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Click Save when done, or Save & Add Another to add multiple users.
The new user(s) will receive an account activation email.
You can delete users from the account if they no longer need access (for example, if an employee leaves your company). Deleting a user does not affect the data associated with that user in your account. That data - for example, any transactions linked to that user - will still exist in your account.
To delete users from your account:
The user will then no longer have access to log in to the account.
You can reset the password for a user on your account if they are unable to do so themselves due to reasons such as forgotten security questions, lack of access to their recovery email, or technical issues.
Reset Account Password
To reset or change your account password, please visit Change or Reset Your Account Passwords.
To reset the password for a user:
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Go to Account Settings and select Manage Account.
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Select the user from the Users page.
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In the user details window, confirm the email listed for the user is active and up-to-date, then click Reset Password.
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Click Continue .
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Click Close.
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The user will receive an email with instructions to reset their password.