If your shipping label prints incorrectly due to a printer error, you can reprint it immediately after the print from the Mail tab or later from the History tab in the Stamps.com Online app. Stamps.com will reprint shipping labels for no additional charge.
The reprint process for ecommerce shipping labels differs somewhat. Please review our Reprint Ecommerce Shipping Labels article for details.
Print On Options
When processing a reprint, you must use the same print material used on the original print. For a list of compatible print materials, refer to our Print On Options.
Reprint shipping labels from the Mail tab:
Online
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Click Reprint, which appears at the top of the page after your initial print.
Do not change any print details, such as mail class or weight, or leave the page. Any changes to print details will disable the Reprint feature and you will need to request a postage refund.
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Check the box to certify that the misprinted postage was never used.
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Click Continue.
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Select the correct printer and paper tray, then click Print in the Reprint Postage window.
PC Software
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Click the Reprint button, which becomes available after every print.
Do not change any print details, such as mail class or weight, or leave the page. Any changes to print details will disable the Reprint feature and you will need to request a postage refund.
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Check the box to certify that the misprinted postage was never used.
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Click Continue.
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Select the correct printer and paper tray, then click Print in the Reprint Postage window.
You can also reprint shipping labels from the History tab when using the Stamps.com Online app if your account is on a subscription plan that supports this feature.
Subscription Plan Requirement
This feature is not available for all subscription plans. If you would like to use this feature but cannot access it as described here, you will need to upgrade your plan.
Visit our plan pricing page to see what features are available with our current plans. To upgrade your plan, go to the profile menu in your account and choose Mange Account > Subscription Plan.
When reprinting from the History tab, each Stamps.com carrier has a specific window for processing reprints. Please review the table below to ensure you are within the reprint timeframe window for your carrier.
|
Carrier |
Reprint Window |
|---|---|
|
USPS |
24 hours |
|
UPS |
90 days |
|
FedEx |
Reprint requests can be made within 12 hours of the original print or until 11:59:59 PM of the print date. |
|
DHL |
90 days |
|
All other carriers |
90 days |
Note
Once the reprint window for your carrier has expired, you will no longer be able to request a reprint. To submit a refund for your print, see Request a Label Refund.
To reprint shipping Labels or NetStamps from the History tab:
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For Stamps Online version:
For Stamps PC version:
The following steps are the same in both versions of Stamps.
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Select the print you want to reprint and click Reprint.
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Click Reprint in the Reprint Label window.
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Select the correct printer and paper tray, then click Print in the Reprint Postage window.
This will send the label to your printer to print again.
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