Your Stamps.com account balance is a prepaid balance used to pay for postage purchases, package insurance, and post-shipment adjustments.
Before purchasing postage, make sure your payment method is up to date and your balance has enough funds available. This helps prevent interruptions when printing postage.
You can add funds to your Stamps.com account manually or by enabling auto-funding. A minimum purchase of $10 is required when adding funds.
To add funds to your account manually:
Errors Adding Funds
You may encounter the following errors when attempting to manually purchase funds:
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Payment Processing Error: Verify that your payment method is correct and not expired. For more information on updating your payment details, visit Manage Your Payment Methods.
If you determine the issue is not related to your payment method, please contact us for further assistance.
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Funding Limit Reached: For your security, some accounts may have a funding limit in place. If you reach your limit, you’ll be prompted to verify your identity before you can add more funds.
For help removing the limit, see Troubleshoot: Funding Limit Reached.
To set your account to add funds automatically:
Online
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Click on the drop-down menu for your account balance and select Buy More.
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Select Auto-fund Account.
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Check the box next to Automatically purchase. Then, set the amount and the level at which funds are added to your account, and click Save.
Congratulations. You have successfully set up automatic funding for your Stamps.com account.
PC Software
Congratulations. You have successfully set up automatic funding for your Stamps.com account.
If you see a message that you’ve reached your account funding limit, you’ll need to verify your identity before you can add additional funds.
To remove the funding limit:
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Select Verify now when prompted.
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Complete the identity verification steps.
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Return to the Add Funds screen and try again.
If you experience issues completing verification, select Start chat to contact support.