Add or Remove User Seats

You can add or remove user seats from your subscription at any time to match your team size. Additional seats let you add more users without changing your plan.

What Are User Seats?

User seats determine how many users your account can have.

A seat is an available spot for a user on your account.
A user is a person assigned to a seat.
Each plan includes a set number of seats. You can purchase more if needed.

Add User Seats

To add user seats:

Go to the Account menu > Manage Account.
Click Account Settings > Subscription Plan.
Use the seat selector to choose how many seats to add.
Review the updated cost in the Update Plan summary.
Select Update Plan.
Select Confirm Update.

Once added, you can assign users to the new seats from your user settings. To add or manage users, visit Manage Account Users & Passwords.

Note: You can also add user seats from Account Settings >Users, then select Add.

Remove User Seats

To remove user seats:

Go to the Account menu > Manage Account.
Click Account Settings > Subscription Plan.
Use the seat selector to choose how many seats to remove.
Review the updated cost in the Update Plan summary.
Select Update Plan.
Select Confirm Update.

Note: You can also remove user seats from Account Settings < Users, then select Add.

Billing for User Seats

Understanding how seats are billed can help you manage costs as your team changes.

Seat Charges

Additional seats are billed monthly per seat.
Seats are billed whether they are assigned to a user.

Adding Seats Mid-cycle

Charges are prorated based on the number of days remaining in your billing cycle.

Removing Seats

Seat removals take effect immediately. You are still charged for the full billing period (no partial refunds or credits).

Plan Changes and Seats

Upgrading your plan:

Included seats in a new plan may replace paid seats, which can reduce additional seat charges.

Downgrading your plan:

When you downgrade your plan, the change will take effect at the start of your next billing cycle. You’ll continue to have access to your current plan features until that time.

When downgrading:

Your current user seats will carry over when you downgrade.
You will only be prompted to adjust your seat count if you choose to reduce the number of seats during the downgrade.
If you keep your existing seats, the updated monthly cost will be reflected in the plan summary.
Any features, limits, or included usage associated with your current plan will update once the downgrade takes effect.