FedEx offers reliable domestic and international shipping solutions to destinations across the U.S. and around the world. When you connect your FedEx account to Stamps.com, you can easily manage shipments, streamline your workflow, and save with exclusive discounted rates.
Subscription Plan Requirement
This feature is not available for all subscription plans. If you would like to use this feature but cannot access it as described here, you will need to upgrade your plan.
Visit our plan pricing page to see what features are available with our current plans. To upgrade your plan, go to the profile menu in your account and choose Manage Account > Subscription Plan.
With Stamps.com, you can access the following FedEx services:
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FedEx Ground® Economy: A cost-effective solution for lightweight, non-urgent residential deliveries within the U.S.
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FedEx® International Connect Plus: A day-definite cross-border service offering reliable delivery to key international markets at competitive rates with no residential surcharge.
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FedEx 2Day®: A fast, time-definite service that delivers within two business days.
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FedEx 2Day® One Rate: A flat-rate version of FedEx 2Day® that simplifies pricing for eligible package types.
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Requirement: Dimensions are required when using FedEx 2Day® One Rate.
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Extra Services:
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Saturday Delivery: Available for select services and destinations.
FedEx offers a range of packaging, depending on the service.
The following options are supported with Stamps.com:
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Packaging Type |
FedEx Ground Economy |
FedEx International Connect Plus |
FedEx 2Day |
FedEx 2Day One Rate |
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FedEx® Box |
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FedEx® Envelope |
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FedEx® Pak |
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FedEx® Tube |
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FedEx® 10kg |
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FedEx® 25kg |
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FedEx® Small Box |
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FedEx® Medium Box |
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FedEx® Large Box |
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FedEx® Extra Large Box |
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Package |
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To connect FedEx to your Stamps.com account:
Online
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Go to Mail Settings on the Mail page.
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Go to Common Settings and select Carriers.
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Select +Add or Add FedEx.
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Select FedEx.
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Review the linked Terms and Conditions.
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Select the I agree to the Terms and Conditions checkbox, then click Submit Request.
Once your request is submitted, FedEx will review and approve the connection—usually within 24 hours. After approval, you’ll be able to access FedEx services and discounted rates in Stamps.com.
PC Software
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Go to File > Preferences.
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Click the Carriers & Services tab, then click Manage Carriers.
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Click +Add or Add FedEx.
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Click FedEx.
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Review the linked Terms and Conditions.
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Select the I agree to the Terms and Conditions checkbox, then click Submit Request.
Once your request is submitted, FedEx will review and approve the connection—usually within 24 hours. After approval, you’ll be able to access FedEx services and discounted rates in Stamps.com.
Mobile
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Tap Create.
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Choose Shipping Label.
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Add the Address and Package Details, then tap Shipping Details.
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Choose a FedEx service, then tap Save.
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Review the linked Terms and Conditions.
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Tap the I agree to the Terms and Conditions checkbox, then tap Submit Request.
Once your request is submitted, FedEx will review and approve the connection—usually within 24 hours. After approval, you’ll be able to access FedEx services and discounted rates in Stamps.com.
Already have a FedEx account?
If you already have a FedEx account, you can connect it to Stamps.com to manage shipments and access eligible services.
Stamps.com manages all loss or damage claims for shipments sent with FedEx from Stamps.com.
Claims over $100 USD or CAD are not eligible
If you need to file a claim for a shipment with a declared value of over $100, you must contact your insurance provider.
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All claims for domestic shipments must be submitted within 60 days of the shipment date.
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All claims for international shipments must be submitted within 21 days of the shipment date.
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For damage claims, include photos of the damaged packaging and contents.
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Claims can take up to 2 weeks to process or up to 6 weeks for FedEx Ground Economy.
To file a claim for FedEx International Connect Plus, FedEx 2Day, FedEx 2Day One Rate shipments:
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Open the FedEx from ShipStation Claim Form.
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Enter the required details.
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Submit the form once all information is complete.
To file a claim for a FedEx Ground Economy shipment:
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Download the FedEx Ground Economy Claim Form from the attachments section at the bottom of this article.
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Fill out all required fields on the form.
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Send the completed form to wallet-support@shipstation.com.
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Include “FedEx Ground Economy Claim – [Tracking Number]” in the email subject line.
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Pickup/Dropoff (PUDO): Is not supported with FedEx from Stamps.com.
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Pickups: FedEx from Stamps.com does not support pickups.
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Do Not Overstuff Boxes: All items must fit in a FedEx One Rate box so it seals neatly and without changing the box’s shape or dimensions. Please use a larger box if the items do not fit. Any overstuffed box will incur adjustment charges.
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Ordering Supplies is not supported through FedEx from Stamps.com
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Fuel Charge Discrepancies: For most services, FedEx includes a fuel charge as part of the label cost. FedEx updates this cost weekly, depending on the fuel prices at the time of label purchase. Occasionally, there are discrepancies between the calculated fuel-price rate and what FedEx charged at the time of label purchase.If the fuel-charge amount differs from what was charged to the merchant, Stamps.com will adjust the amount (charged or refunded) for the merchant when we receive the FedEx invoice.To avoid fuel charge discrepancies, please consider using a FedEx service that does not apply a fuel charge:
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All FedEx One Rate services
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FedEx International Connect Plus
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FedEx from Stamps.com does not support third-party billing.
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Adjustments for Package and Weight Dimensions: During shipping, overhead scanners and scales automatically verify package dimensions and weight. If there are differences from the initial information provided, adjustment charges may occur.For size discrepancies, carriers typically require a drop-off receipt or significant evidence to consider dispute claims. Adjustment dispute resolutions are ultimately decided by the carrier. Review individual carrier terms of service for additional details.
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Adjustment requests for Express shipments (domestic and international) must be submitted within 50 days,
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Adjustment requests for Ground shipments must be submitted within 160 days.
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Duties and Taxes Adjustment: DDP (Delivery Duties Paid) is not supported.FedEx from Stamps.com does not support shipping dangerous goods, alcohol, or dry ice.
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COD (Collect on Delivery) and scheduling pickups are not available.
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Electronic Trade Documents (ETD): For the countries listed here, customs data are passed to FedEx electronically and there is no need to print the customs forms.For countries not listed, please print the customs documentation (returned with the call for API users) and attach it to the shipment.*Stamps.com will not support ETD for all countries where FedEx supports ETD. We can only support it with countries that do not require a letterhead.
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Austria, Australia, Belgium, Bahrain, Canada, Switzerland, Côte d'Ivoire (Ivory Coast), Germany, Denmark, Finland, Micronesia, Federated States of France, United Kingdom, Croatia, Ireland, Japan, Liechtenstein, Sri Lanka, Luxembourg, Monaco, Marshall Islands, Macau, Northern Mariana Islands, Mexico, Netherlands (Holland), Poland, Puerto Rico, Palestinian Territory, Occupied Palau, Saudi Arabia, Sweden, Slovenia, Slovak Republic (Slovakia), San Marino, Togo, Tunisia, Holy See (Vatican City State).
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Error Message: Alert on FedEx Tracking Page - “Clearance instructions from the importer are required.“
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This can occur if certain customs information (like the EORI or HS codes) is not included when the shipment is processed. In this situation, the shipment is held up at customs due to the missing information. Contact support if you see this error.
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