Refund Assist takes the hassle out of getting refunds for unused USPS® shipping labels. Instead of you having to track down and submit refund requests, you authorize Stamps.com to identify eligible labels and submit the requests to USPS on your behalf. You'll receive effortless refunds of up to 70% as credits to your account balance. Say goodbye to complicated refund processes — save time and money with Refund Assist.
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Refund assist reviews unused USPS labels and submits eligible refund requests on your behalf.
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Labels qualify if printed but not received or scanned by USPS within twenty-one (21) days of the print date.
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After labels are scheduled for a refund, customers have five days to exclude any they don’t want refunded.
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Once Stamps.com initiates refunds with USPS, they take 1-4 weeks to process.
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After processing, customers will receive 70% of their USPS-approved refund amount as a credit to their Stamps.com account balance.