Manage Multi-Location Users by Location: Corporate Admins

Corporate Admins can manage Enterprise users based on location. This includes adding, editing, or deleting users in the location settings and resetting user passwords.

Add Multi-Location Users

Follow these steps to add a Multi-Location user to a Location.

  1. Go to the settings for your Multi-Location Account and click Manage Account.

    Stamps Enterprise Account Settings. Arrow for dropdown menu. Box highlights Manage Account

  2. Click All Locations in the side navigation, then choose from the Name column the particular Location name to update.

    This will open the Settings for that Location.

    Enterprise Corporate-Wide Settings. Box highlights All Locations tabe in side navigation. Arrow points to specific location

  3. Click Manage Users in the side navigation, then click + Add.

    This will open the Add New User template.

    Enterprise Location Settings, Boxes highlight Manage Users tab and + Add button

  4. Complete the information fields (Name, Role, etc.) in the Add New User template, set their Permissions, and click Save.

    Enterprise Location Settings. Add New User template. Arrows point to Username, Role, permissions. Box highlights save button

Your new user will now show on the Manage Users page for that Location's Settings. Also, they will receive an invitation email at the address you entered. This email includes the user's account activation link.

Resend Invite to Accept Invitation

Click Resend Invite that user's profile to have Stamps.com resend the email invitation. You can also copy a link and send it to them directly.

Enterprise settings. User profile. Box highlights link to Resend Invite.

Edit Multi-Location Users

Follow these steps to edit a user for a Multi-Location account. For an overview of all available user permissions, see the User Setting Options: Role and Permissions table in the Managing Users by Location article.

  1. Go to the settings for your Multi-Location Account and click Manage Account.

    Stamps Enterprise Account Settings. Arrow for dropdown menu. Box highlights Manage Account

  2. Click All Locations in the side navigation, then choose from the Name column the particular Location name to update.

    This will open the Settings for that Location.

    Enterprise Corporate-Wide Settings. Box highlights All Locations tabe in side navigation. Arrow points to specific location

  3. Click Manage Users in the side navigation, then choose the user.

    Enterprise Location Settings. Box Highlights Manage users tab, arrow points to a specific user.

  4. Make any necessary adjustments to the user's information, Role, or Permissions, then click Save.

    Enterprise Location Settings. User Profile. Arrow points to updated permissions. Box highlights Save button

Changes to a user's permissions will take effect the next time they log in to their account. Those users may gain or lose access to some tabs or buttons, so be sure to alert them!

Delete an Enterprise User

Follow these steps to delete a user from an Enterprise Location.

  1. Go to the settings for your Multi-Location Account and click Manage Account.

    Stamps Enterprise Account Settings. Arrow for dropdown menu. Box highlights Manage Account

  2. Click All Locations in the side navigation, then choose from the Name column the particular Location name to update.

    This will open the Settings for that Location.

    Enterprise Corporate-Wide Settings. Box highlights All Locations tabe in side navigation. Arrow points to specific location

  3. Click Manage Users in the side navigation, then choose the user.

    Enterprise Location Settings. Box Highlights Manage users tab, arrow points to a specific user.

  4. Click Delete, and then click Delete again in the Delete User confirmation popup. This action will remove the user and their information from that Enterprise Location.

    Enterprise Location Settings. Manage User tab. Arrows point to Specific user. Box highlights DELETE button

Reset Password for Users

You can reset the password for a user on your account if they are unable to do so themselves due to reasons such as forgotten security questions, lack of access to their recovery email, or technical issues.

Reset Account Password

To reset or change your account password, please visit Change or Reset Your Account Passwords.

To reset the password for a user:

  1. Go to Account Settings and select Manage Account.

    Your_Account.png

  2. Select the user from the Users page.

    selectuser.png

  3. In the user details window, confirm the email listed for the user is active and up-to-date, then click Reset Password.

    Slly.png

  4. Click Continue .

    Sally.png

  5. Click Close.

    Close.png

  6. The user will receive an email with instructions to reset their password.

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