Several factors can contribute to performance issues when using Stamps.com. This article will guide you through several troubleshooting steps to help you improve poor Stamps.com performance.
See our Clear Desktop Browser Cookies & Cache Troubleshooting Guide for more assistance with issues and errors.
Stamps.com is not supported on Internet Explorer. Try running Stamps.com in either Google Chrome or Mozilla Firefox.
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Did changing from Internet Explorer to a recommended browser help Stamps.com's performance? |
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Great! One more thing that may help performance is to check that pop-up blockers are disabled. |
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OK, now that you are running Stamps.com on a recommended browser, let's check to make sure that your web browser is up to date. |
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OK, let's make sure that your web browser is up to date. |
Browser developers will occasionally release new features that enhance your experience. The longer you forego updating to these newer versions, however, the more your browsing experience can be negatively impacted.
While most web browsers automatically update, it is a good idea to double-check to make sure that auto-update is turned on and that you are running the most up-to-date version of your web browser.
Click on the links below for detailed information on updating your browser.
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Did making sure that your web browser is up to date help Stamps.com's performance? |
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Great! You're all set. |
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OK, let's try disabling pop-up blockers. |
When you're browsing the web, pop-up blockers can be an effective tool to allow for a safer, distraction-free experience, but keep in mind that any pop-up you encounter in Stamps.com is there natively to help with your workflow.
Stamps.com won't include any annoying banner ads or intrusive pop-overs. Various pop-up blockers can interfere with Stamps.com functionality, causing crucial elements of the interface to not properly load.
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Make sure that the pop-up blocker in your web browser is disabled. Click the link for your web browser below for detailed steps.
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Make sure that any third-party pop-up blockers or web browser pop-up blocker extensions are disabled.
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Did disabling pop-up blockers help Stamps.com's performance? |
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Great! You're all set. |
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OK. Next, let's try running your web browser in incognito/private mode. |
If you are running multiple browser plugins or want to see if it's time to clear your cache and cookies, log in to Stamps.com from an incognito/private window. Private windows don't store cached files or cookies like a standard browser window, and they won't run any potentially-interfering security plugins. It's even some users' preferred browsing method.
Review these articles for instructions on opening an incognito/private window:
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Did running in incognito/private mode help Stamps.com's performance? |
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Since running in incognito/private mode improved Stamps.com's performance, we recommend clearing your cache and cookies. |
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OK. Let's try clearing your browser's cache and cookies. |
Cached files and cookies are time-saving shortcuts when browsing as they store login credentials, save images, and more - thus cutting down on login/load time. However, over time these browser-stored files can become out of date and interfere with a website, particularly one as dynamic and complex as Stamps.com.
Common signs that it may be time to clear your cache and cookies include having login issues, trouble with pages fully loading, or unresponsive buttons. Follow the steps below to clear a browser's cache and cookies.
For more information, see our guide Clear Desktop Browser Cookies & Cache.
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Did clearing your browser's cached files and cookies help Stamps.com's performance? |
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Great! You're all set. |
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Please contact Stamps.com Support. |