If you need any assistance with Stamps.com, you have several options for technical support.
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Chat Support |
You can chat with our Stamps.com Assistant 24/7 for answers to frequently asked questions. To do this, please log in to your Stamps.com account. Once you’re signed in, go to the Help tab and select Chat with us. |
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Email Support |
Email support is available at any time and you'll receive a response within 1 – 2 business days. Please use the Contact Us form to submit an email to our team. |
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Phone Support |
Telephone support is available Monday - Friday from 8am - 8pm Central Time. Call the toll-free number 1-888-434-0055. For Enterprise and High-Volume plans, you will find your support phone number in your account's Help menu. |
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Help Center |
Our online help center is available 24/7 with information about carrier services, how-to guides, and troubleshooting steps, so you can learn how to use features or resolve common issues right away. |
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System Status |
For real-time updates about Stamps.com servers and networks, please visit our System Status page. |
When you open the chat widget, you'll be greeted by the Stamps.com Assistant. The Stamps.com Assistant can answer many of your questions about Stamps.com instantly. Ask the Assistant a question or describe your issue in a complete sentence. The Assistant will provide step-by-step guidance for specific tasks and share help articles that can answer your questions.
The Stamps.com Assistant also has a feature called persistent conversations, which means you can leave the conversation at any time and pick it up again later or receive an email notification when a response was provided to you.
Once you're done with your chat, just close the widget and it will be ready for you next time!