If you need any assistance with Stamps.com, you have several options for technical support.
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Chat Support |
You can chat with our Stamps.com Assistant 24/7 for answers to frequently asked questions. To do this, please log in to your Stamps.com account. Once you’re signed in, go to the Help tab and select Chat with us. |
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Email Support |
Email support is available at any time and you'll receive a response within 1 – 2 business days. Please use the Contact Us form to submit an email to our team. |
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Phone Support |
Telephone support is available Monday - Friday from 8am - 8pm Central Time. Call the toll-free number 1-888-434-0055. For Enterprise and High-Volume plans, you will find your support phone number in your account's Help menu. |
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Multi-Location (Enterprise) Invoice Support |
For multi-location (enterprise) accounts with invoicing inquiries or questions about a non-payment notice, please get in touch with an Invoicing representative at 888-427-7606, Monday–Friday, 7 AM – 5 PM Central Time. For email support, please reach out to arsupport@auctane.com. |
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Help Center |
Our online help center is available 24/7 with information about carrier services, how-to guides, and troubleshooting steps, so you can learn how to use features or resolve common issues right away. |
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System Status |
For real-time updates about Stamps.com servers and networks, please visit our System Status page. |
When you open the chatbot, you'll be greeted by the Stamps.com Virtual Assistant, who is ready to help. Just type your question or describe your issue in a complete sentence, and the Assistant will quickly assess your query.
Depending on your needs, the Stamps.com Virtual Assistant will:
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Provide step-by-step guidance for specific tasks and share helpful articles that can answer your questions, or
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Connect you with a live agent for more personalized support.
This ensures you get the right help—fast, and from a real person when you need it!
The Stamps.com Assistant also has a feature called persistent conversations, which means you can leave the conversation at any time and pick it up again later or receive an email notification when a response was provided to you.
Once you're done with your chat, just close the widget and it will be ready for you next time!