Problems Updating the PC Software

The Issue

When updating to the latest version of the PC software, you encounter problems such as:

  • The icon disappearing

  • Being unable to run the update

  • The PC software failing to start after the update is complete

The Cause

These problems typically occur when the software update fails to completely install the new version of the software.

What to Do

  1. Try downloading and installing the PC software directly from our download page.

  2. Try running If it still does not work properly, it may have become corrupted during the upgrade. To correct this problem, follow the steps for Repairing the PC Software.

You should now be able to run the latest version of the PC software. If this did not solve your problem, please contact Customer Support.

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