This article will assist you with the most common issues when using a Zebra or Eltron printer with Stamps.com.
Zebra or Eltron printer not printing? Please follow the steps in our Troubleshooting: Printer Not Printing help article.
Black bars printed on the label are typically caused by a corrupt or out-of-date print driver. Reinstalling the print driver corrects this issue in most cases.
The steps to reinstall a print driver will differ depending on the type of printer you are using. We've included a few links and suggestions in this section to help:
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Follow the steps in our How to Install a Printer Driver in Windows help article for detailed steps on manually reinstalling drivers for Zebra-branded thermal printers.
Additional Resources for Stamps.com Supported Thermal Printers
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Zebra ZSB 4" Thermal Printer: Visit the Zebra ZSB Support Page for a Quickstart Guide and additional tutorials related to your printer.
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Zebra ZD220 Thermal Printer: Visit the ZD220 Support Page for a Getting Started Guide and additional tutorials related to your printer.
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Eltron printers, such as the LP 2488 are out of date and may not have drivers easily available. You might consider trying the Seagull Scientific Eltron Printer Drivers with older Eltron printers.
Upside-down labels are usually due to the label orientation being set incorrectly in the printer's preferences. The orientation preference setting may be different depending on the model of printer you are using. Here is an example of changing the orientation in Windows for a Zebra ZP 450 thermal printer.
Light or faint printing is typically caused by a graphics setting in the printer's preferences. The graphics preference settings may be different depending on the model of printer you are using. Here is an example of changing the graphics settings in Windows for a Zebra ZP 450 thermal printer.
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Open the Windows Control Panel.
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Go to Devices and Printers.
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Right-click on your printer and select Printing Preferences.
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Look for the darkness setting. It may be on the Graphics tab or available as an option.
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Increase the darkness. You may need to test a few labels until the setting is correct and the labels print dark enough.