Troubleshooting: My Printer is Not Printing

Whether you are printing postage and labels using Online or with the PC software, this article will guide you through the most common troubleshooting steps so that you can quickly get back up and running again.

We recommend following the general troubleshooting steps in this article first. Then, if needed, there is a list of printer and error-specific articles at the end of this article that can provide additional troubleshooting steps if needed.

Error Initializing Printer in the PC Software

The Error initializing Printer error occurs when the PC software cannot communicate successfully with your printer. Follow the steps in this article to troubleshoot the most common causes of this error.

1. Check Your Printer & Print a Test Page

Select your operating system to see the troubleshooting steps.

2. Check Your Printer Setup

3. Reinstall the Print Driver

The steps to reinstall a print driver will differ depending on the type of printer you are using. We've included a few links and suggestions in this section to help.

Follow the steps in our Reinstall a Printer Driver in Windows help article for detailed steps on manually reinstalling drivers for inkjet, laser, or Zebra branded thermal printers.

Check Your Printer Manufacturer's Website

In many cases, the printer manufacturer's website will allow you to download software specific to your printer. The software will guide you through the process of reinstalling your printer. Try checking the Support, Support and Downloads, or Downloads section of the printer manufacturer's website.

Helpful Resources for Supported Thermal Printers

Did reinstalling the print driver resolve the printing issue?

4. Install the Latest Software Version

If you are using the PC software, it is a good idea to ensure that you are running the latest version. Updating to the latest version may fix your printing issues.

  1. Open the software, go to the Help menu, and select About Check the version number of the software.

  2. Go to the download page. Compare the version number of your software to the latest version on the download page. If you are not on the latest version, we recommend that you download and install the latest version.

  3. Reboot your computer, then launch the PC software and try to print.

Additional Printer-Specific Troubleshooting

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