Branded Tracking & Emails

Our Branded Tracking and Email feature allows you to continue marketing your business even after shipping an order. A Branded Tracking page is a page your customer can track their shipment on that is branded with your online store identity. Branded emails are the shipment notification emails you send to notify your customer their items have shipped. Unlike our default notification emails, the branded emails use your custom store branding.

Once your Branded Tracking page is published, the tracking link in the shipment notification email will automatically take your customer to the Branded Tracking page to track their shipment. Your customers will see the latest shipment status along with your brand's name, logo, social media links, and company return policy

Feature currently in Beta!

Our Branded Tracking and Branded Email features are currently in a beta phase and not automatically available.

If you'd like to try our branded features, please contact our support team and request them to be enabled for you. Once enabled, you will be able to access the settings as described in this article.

Requirements for using Branded features:

  • Your account must use either the E-commerce plan or one of our Legacy plans.

  • You must have at least one store connected to your account.

  • Branded Features must be enabled on your account.

All shipment notifications are sent from if you wish to let your recipients know. Our email domain is fully DMARC compliant and notifications should be reliably delivered to your recipients' inboxes.

Customize the Branded Features Settings

To configure your account's Branded Tracking Page and Branded Emails:

Preview Your Branded Tracking Page

You can preview your Branded Tracking page by selecting the device icons.

Mobile Phones (default)





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