You can request a refund if your label did not print correctly and you cannot reprint. Your refund request will void the prior label. Voided labels cannot be used. The process to refund a label is the same whether created as an ecommerce label or a non-ecommerce label.
Before you print shipping labels, we recommend printing a sample to ensure your print settings are correct and the labels are loaded properly in your printer.
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USPS labels without tracking: You must submit the request by mail with the required forms.
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Postage with tracking (any carrier): You will submit the request electronically.
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Refund requests can only be submitted one time per shipment.
You can check the Refund Pending section of the History tab to verify if the request has already been submitted. If you attempt to request multiple refunds for the same label an error message will appear: Selected Prints are ineligible for a refund.
The way you submit the request determines the timeline for refund processing:
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Electronic Refunds: All Stamps.com carriers have specific timeframes in which they can submit an e-refund request for their shipping label. Once a submitted e-refund is approved the system refunds postage to your account within 21 days.
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USPS: e-refunds for USPS shipping labels must be submitted within 28 days of the print date.
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UPS: e-refunds for UPS shipping labels must be submitted within 30 days of the print date.
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DHL: e-refunds for DHL shipping labels must be submitted within 30 days of the print date.
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GlobalPost: e-refunds for GlobalPost shipping labels must be submitted within 28 days of the print date.
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Mail-In Refunds: You must submit mail-in refund requests within 60 days of the print date.
Once approved, Stamps.com sends you an email notification and deposits the refund into your account. Main-in Refund requests are generally processed within 12 weeks of receipt of a claim.
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Refund requests can only be submitted one time per shipment.
You can check the Refund Pending section of the History tab to verify if the request has already been submitted. If you attempt to request multiple refunds for the same label an error message will appear: Selected Prints are ineligible for a refund.
Postage handled or returned to the sender by the carrier is not eligible for a refund. Stamps.com reports fraudulent postage refund claims to the carrier.
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To submit a mail-in refund request for NetStamps, visit Request a NetStamps Refund.
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To submit a mail-in refund request for Envelopes, visit Request an Envelope Refund.