You can request a refund if your label did not print correctly and you cannot reprint. Your refund request will void the prior label. Voided labels cannot be used. The process to refund a label is the same whether created as an ecommerce label or a non-ecommerce label.
Before printing shipping labels, we recommend printing a sample to ensure your print settings are correct and the labels are loaded properly in your printer.
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USPS labels without tracking: You must submit the request by mail with the required forms.
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Postage with tracking (any carrier): You will submit the request electronically.
To request a label refund:
Online
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Click Submit to certify your refund request.
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If your shipping label has tracking, click Done in the confirmation pop-up. Your refund has been submitted for approval.
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If your shipping does not have tracking, complete the following steps to mail in your refund request.
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Click Print Refund Request Form, then Done.
PC Software
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Certify the refund request by clicking Submit.
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If your shipping label has tracking, click Done in the confirmation pop-up. Your refund has been submitted for approval.
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If your shipping label does not have tracking, complete the following steps to mail in your refund request.
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Click Print Refund Request Form, then Done.
You are ready to gather the forms needed for your mail-in refund request (required when requesting a refund for USPS non-tracked services).
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Print and sign the prefilled Refund Request form and enclose the following :
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Misprint on the front or back of a shipping label or roll: Include your signed form, the postage details, and the misprinted label.
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Accidentally printed on a plain sheet: Include your signed form, the postage details, and the misprinted label.
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No postage printed: Include your signed form. The carrier handles these requests on a case-by-case basis.
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Mail your misprinted stamps and forms within 60 days of the postage print date to:
Attn: Misprint Refunds
4301 Bull Creek Rd
Suite 300
Austin, TX 78731-5937
Your refund request will be submitted to the carrier for approval once we receive the items above. You will receive an email notification when the carrier has processed your request. Your refund will be deposited into your account.
The way you submit the request determines the timeline for refund processing:
Once approved, the system refunds postage to your account within 21 days.
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Electronic Refunds: All Stamps.com carriers have specific timeframes in which they can submit an e-refund request for their shipping label.
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USPS: e-refunds for USPS shipping labels must be submitted within 28 days of the print date.
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UPS: e-refunds for UPS shipping labels must be submitted within 30 days of the print date.
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DHL: e-refunds for DHL shipping labels must be submitted within 30 days of the print date.
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GlobalPost: e-refunds for GlobalPost shipping labels must be submitted within 28 days of the print date.
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Mail-In Refunds: You must submit mail-in refund requests within 60 days of the print date.
Once approved, Stamps.com sends you an email notification and deposits the refund into your account. Refund requests are generally processed within 12 weeks of receipt of a claim.
Postage handled or returned to the sender by the carrier is not eligible for a refund. Stamps.com reports fraudulent postage refund claims to the carrier.