If your NetStamps print incorrectly due to a printer error, you have a chance to reprint without purchasing another sheet.
If your NetStamps print incorrectly due to a printer error, immediately after the print occurs, you can reprint from the Mail tab.
You can also reprint later from the History tab and Stamps.com will reprint NetStamps for no additional charge.
Print On Options
When processing a reprint, you must use the same print material used on the original print. For a list of compatible print materials, refer to our Print On Options.
To reprint NetStamps from the Mail tab:
Online
-
Click Reprint, which appears at the top of the page after your initial print.
Do not change any print details, such as mail class or weight, or leave the page. Any changes to print details will disable the Reprint feature and you will need to request a postage refund.
-
Check the box to certify that the misprinted postage was never used.
-
Click Continue.
-
Select the correct printer and paper tray, then click Print in the Reprint Postage window.
PC Software
-
Click the Reprint button, which becomes available after every print.
Do not change any print details, such as mail class or weight, or leave the page. Any changes to print details will disable the Reprint feature and you will need to request a postage refund.
-
Check the box to certify that the misprinted postage was never used.
-
Click Continue.
-
Select the correct printer and paper tray, then click Print in the Reprint Postage window.
For a short while from the time you initially print, you can also reprint from History.
Online
Reprint from History - NetStamps: Web
Follow these steps to reprint NetStamps from your History tab:
-
Select the print you want to reprint and click Reprint.
-
Enter the same serial number used on the original print, then click Reprint.
Do not change any print details, such as mail class or weight, or leave the page. Any changes to print details disables the Reprint feature and you will need to request a postage refund.
-
Check the box to certify that the misprinted postage was never used.
-
Click Continue.
-
Select the correct printer and paper tray, then click Print in the Reprint Postage window.
PC Software
Reprint from History - NetStamps: PC
Follow these steps to reprint NetStamps from your History tab:
-
Select the print you want to reprint and click Reprint.
-
Check the box to certify that the misprinted postage was never used.
-
Click Continue.
-
Enter the same serial number used on the original print, then click Reprint.
Do not change any print details, such as mail class or weight, or leave the page. Any changes to print details disables the Reprint feature and you will need to request a postage refund.
When reprinting from the History tab, each Stamps.com carrier has a specific window for processing reprints. Please review the table below to ensure you are within the reprint timeframe window for your carrier.
|
Carrier |
Reprint Window |
|---|---|
|
USPS |
24 hours |
|
UPS |
90 days |
|
FedEx |
Reprint requests can be made within 12 hours of the original print or until 11:59:59 PM of the print date. |
|
DHL |
90 days |
|
All other carriers |
90 days |
Reprint Window Unavailable After Time Limit Expires
Once the time limit on the reprint window for your carrier has expired, you will no longer be able to request a reprint. To submit a refund for your print, see How to Request a NetStamps Refund.