Once you have connected a store, you can edit the store's settings in your Stamps.com account. Store settings allow you to update the store nickname, set up service mapping, and control when new products are added from the store.
Subscription Plan Requirement
This feature is not available for all subscription plans. If you would like to use this feature but cannot access it as described here, you will need to upgrade your plan.
Visit our plan pricing page to see what features are available with our current plans. To upgrade your plan, go to the profile menu in your account and choose Manage Account > Subscription Plan.
To edit your store settings:
Online
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Go to Stores and then select the store to edit in the Orders Settings window.
The Store Settings window will open.
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Edit or change the store's Nickname.
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Check the box to automatically import orders. If unchecked, orders will be imported when you click the Refresh Orders icon. Then, click Save.
Configure Return Labels
Some integrations will allow for Returns to be configured in Store Settings. If so, you will see the option for Return Labels in General Settings.
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Enter the service name into the Requested Services: field. Learn more about Service Mapping.
PC Software
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Go to Orders, then click Manage Data Sources and select Edit Source.
The Manage Profiles window will open.
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Select the source name and click Edit.
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Edit or change the store's Nickname. You can also enter the service name into the Requested Services: field. Learn more about Service Mapping.
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Click Save and your settings will be updated. Then, click the Close icon
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The store's Profile Options window will open. See the Stamps.com PC Software Profile Options section below for information about the available options.
Expand the sections below to view the configurable options available on each tab of the PC software's Profile Settings screen.
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Profile Name: Update the name for the store. This is the name that is displayed in the list of store profiles.
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Reconnect button: Click the Reconnect button to open the store connection wizard. This is useful when you need to reconnect the Stamps.com PC software to your store.
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Return Address Graphic: Click the Upload button to enable adding a graphic (such as your logo) to the return address on the printed shipping label. You will be able to select and upload your graphic.
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Hidden Postage: Enable this option so that the postage value of the shipping label is not displayed on the printed shipping label. This option is enabled by default. We recommend leaving it enabled.
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Email: Enable this option to have Stamps.com automatically send email tracking information to your package recipient.
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Postback: (Only available for web store profiles) Enable this option to post updates to your store when you manually mark an order as printed.
By default, Stamps.com does not update shipment information for orders manually marked as printed (orders not printed using Stamps.com). This default is designed to prevent Stamps.com from overwriting existing shipment information that may be present in your online store.
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Address Book: Use the drop-down menu to specify how addresses should be saved to your address book.
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Do not save records to address book
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Save only if order is printed
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Save all records
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Default Return Address: Specify the default return address for this profile. Select from the following options:
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Use Postage Meter Address: Select this option to use your Stamps.com account's default postage meter address.
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Use Below Address: Select this option to enter and use a return address other than the default postage meter address.
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Sender Phone #: Enter the phone number you wish to be automatically applied for your international shipments.
Since international shipments require a phone number, entering a default phone number will help avoid errors when shipping international orders.
Use the Customs tab to enter the customs information that will automatically apply to your customs declarations when shipping international orders for this profile. Learn more about filling out customs declarations.
Enter the following information on the Customs tab:
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Item Level: The following customs information will be automatically applied to line items on the customs declaration.
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Content info: Specify whether you wish for the content information to be automatically entered using the item's information or if you wish to enter the information manually.
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HS Tariff: Enter the default HS Tariff code to apply to the items on international orders.
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Country of Origin: Specify the country of origin for the items on the order.
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Order Level: The following customs information will be automatically applied to the customs declarations for international orders. The default settings will be applied only when this information is not imported.
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Non-Delivery: Check the box if you wish for packages that could not be delivered to be returned to you. Uncheck the box if you wish for non-deliverable packages to be treated as abandoned.
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ITN (Internal Transaction Number): Learn more about Internal Transaction Numbers and when thy are required.
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Content Type: Select the option that best describes the contents of your packages.
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Content Description: Enter a default description for the contents of your international packages. Some countries require a detailed description of the contents in packages entering the country. Learn more about country specific requirements.
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Use the Ship Methods tab to create and manage shipping rules. Learn more about creating and managing Best Rate Shipping Method Rules and the options available on the Ship Methods tab.